In order to utilize the services of Obopay Payment Solutions and to become a Prepaid Payment Instrument Holder, You give consent to Obopay to do verification & collect the necessary documents and do authentication wherever necessary & feasible to complete the KYC process mandated by RBI. You give your consent to Obopay carrying out any further checks/verifications/authentications that RBI may mandate in future during the validity period of the Prepaid Payment Instrument that you hold.Wallet Loading and Use – Features of Obopay Wallet - Once you have successfully created an Account after completing the registration process in accordance with these T&Cs, You can start availing of our Services through Obopay Wallet.
- The features of Obopay Wallet are as follows:
| A | Feature | Conditions |
| 1 | Currency of issue. | Indian Rupees only. |
| 2 | Re-loading funds. | Obopay Wallet is re-loadable, subject to the condition that maximum outstanding balance must not exceed INR 10,000/- (Indian Rupees Ten Thousand only) for small KYC and the total amount during the year cannot exceed Rupees 1,00,000 in a financial year. For a full KYC PPI limit is Rs. 2,00,000. |
| 3 | Cash withdrawal. | Currently cash withdrawal is not permitted in line with our risk policy. This will be reviewed at regular intervals and the facility will be restored accordingly. |
Fee – Wallet Opening, Card, Loading and Use:
| Type | Fee Head | Amount Rs. |
| Account | Account Opening* | – |
| Card | Card Issuance* | – |
| Card | Reissuance | Rs.150 |
| AMC | From Year 2onwards | Rs.25 |
| Fund Load | Corporate Disbursal | – |
| Fund Load | Virtual Account (Escrow) | – |
| Fund Load | Payment Gateway : | |
| Fund Load | Credit Card | 2% |
| Fund Load | Net Banking | 1.50% |
| Fund Load | Debit Card | 1% |
| Fund Load | UPI | – |
| Bank Transfer | Wallet to Bank (IMPS/NEFT) | Rs.17 |
| ATM | Capped at Rs.2,000/withdrawal | Rs.21 |
| ATM | Non-Financial Transaction | Rs.15 |
| Spend | Card – Online/Offline/Tap&Pay | – |
| Spend | UPI – P2P & P2M | – |
| Bill Payments | Bharat Connect – any biller | – |
*Account Opening, KYC and Card costs are paid by corporate, AMC is charged basis contract with the corporate. ATM withdrawal fee applicable as when enabled. Wallet to Bank maximum transaction amount capped at Rs.10,000 and flat fee is applicable on the transaction.
% Fee is on total transaction value & GST applicable Extra on all above
3.We reserve the right to start charging fees from Users for our Services in future. The terms and conditions related to any such fees that We may prescribe in the future will come into effect from the date on which such terms and conditions are clearly disclosed under this Paragraph 6.
Wallet Loading and Use – Terms and modes of payment for authorized transactions
(How to load and transfer funds using your Obopay Wallet).
- When you opt to load money into Your Obopay Wallet You will be required to provide certain “Payment Details” for the purpose of making the desired transaction. If you provide such Payments Details, You agree that you do so voluntarily.
- The Payment Details you provide must be true and accurate to the best of your knowledge, information and belief. We do not bear any liability for the consequences if you provide false or incorrect Payment Details.
- You represent and warrant that you are legally and fully entitled to use any net banking, debit card, credit card or bank account that you attempt to use to load funds into your Obopay Wallet.
- You represent and warrant that the bank account through which you attempt to load funds into your Obopay Wallet has sufficient funds to permit your proposed transaction. We bear no liability for loading transactions which are cancelled on account of insufficient funds in your bank account.
- You hereby authorize us to hold, receive and disburse funds in your Obopay Wallet in accordance with any payment instructions we receive from you. Among other things, your authorization permits us to debit or credit the bank account associated with Your Payment Details. Your authorization will remain in effect as long as you maintain an Account with Us. You may view the transaction history associated with your Obopay Wallet at /history. If you wish to request a refund or chargeback on any past transaction which has occurred through Your Obopay Wallet, You may do so in accordance with the procedure outlined in these T&Cs.
Wallet Loading and Use – Wallet to Merchant Transfer
- When we receive payment instructions from you to pay a Merchant, You authorize and order us to commit your payment to that Merchant. This authorization will remain in effect as long as you maintain an Account with Us.
- In the event that you are not satisfied with the goods or services provided to you by a Merchant for any reason, we recommend that you report the matter to the Merchant in question. Please note that we are not responsible for the goods or services provided by Our Merchants and cannot be involved in any disputes between a Merchant and User regarding the same.
Wallet Loading and Use – Wallet to Wallet Transfer.
- Service Available on: Android App & iOS App
- Limits for Transfer:
| Per Transaction INR (Full KYC) | Per Month | Per Year |
| Transfer to Unregistered Beneficiary | 10,000 | 1,20,000 |
- Conditions for Sending / Receiving of Funds on the Obopay Wallet:
- This service is available for Existing Obopay Wallet Users only
- The Sender must have funds available in his/her Wallet to be able to initiate a transfer to a recipient wallet
- To avail of this facility a receiver must register a Wallet Account on Obopay to receive transfer of funds from an existing Obopay Wallet User.
- Requesting a Wallet to Wallet Transfer:
- The User MUST have a valid Obopay Wallet Account to be eligible to accept a request for Wallet to Wallet Transfer from an existing Obopay Wallet User.
- User (the sender) must have available funds in the Obopay Wallet Account to process a Wallet to Wallet request.
- You agree to transfer funds from your Obopay Wallet to the Obopay Wallet of no person other than the following (“Eligible Transferee”):
- Persons who are already users or
- Persons who are not users but who are Eligible to hold an Account or Obopay Wallet.
- We rely solely on your representation under Paragraph 9.2 and will bear no liability in the event that funds are transferred to persons who are not Eligible Transferees.
- If we have reason to believe that funds have been transferred to persons who are not Eligible Transferees by you, we reserve the right to terminate Your Account and the Account of the person to whom you transferred funds, with immediate effect.
Wallet Loading and Use – Refunds
- In the event that you desire a refund on any amount that has been debited from your Obopay Wallet, please reach out to us at support@obopay.com. Every refund request made by you is required to be processed by us, including those made by you directly to a Merchant.
- Where we determine that a refund request is valid, we will make every reasonable effort to grant the refund request and return the requisite funds to Your Obopay Wallet.
- Please note that you may transfer funds from your Obopay Wallet to Your bank account. Any such Wallet to Bank Transfer made by you will be solely your responsibility and no recourse shall be had to Obopay.
- We will make every reasonable effort to respond to your refund request at the earliest. Please note that we will not be responsible for delays, which may be caused by any third parties, such as banks and Merchants, on whom we rely while processing your refund request. Third parties generally take 2 to 3 working days to credit the refund to your account.
Wallet Loading and Use – Chargebacks
- You can choose to raise an inquiry on loading/re-loading done. In case of any chargeback raised, we will route the same to the Payment Gateway (PG) and revert with their response. The timelines of the chargeback and the cost you may have to incur will be as per the Terms stipulated by the Payment Gateway.
- In order to comply with RBI Regulations, We reserve the right to review Your Account and transaction history pursuant to a chargeback request, in order to determine the occurrence offraud. If we have any reason to believe that there has been fraudulent activity in Your Account, We reserve the right to terminate Your Account with immediate effect.
Wallet Loading and Use – Suspicious charges and transactions
- If We have reason to believe that any payment instructions made on Your Account have been fraudulently made, We will suspend and deny You access to Your Account in order to investigate and report the suspicious activity in accordance with RBI Regulations and applicable laws. Such suspension will continue in effect till the conclusion of the investigation.
- Please note that we are reliant on a number of third parties such as banks and Merchants while conducting the investigation. However, we will make every reasonable effort to conclude the investigation at the earliest.
- Upon conclusion of the investigation and based on its results, we may be required to terminate Your Account with immediate effect.
Wallet Loading and Use – Links
- Our “Official Website” is available at https://www.obopay.com.You will note that the URL to every webpage on Our Official Website begins with “https://”. In other words, every webpage on Our Official Website is hypertext transfer protocol secure (“HTTPS Enabled”) or “identity verified”.
- We have had our entire Official Website HTTPS Enabled to better protect your security against dummy websites. Please verify that a webpage is HTTPS Enabled before providing any information to it. We will not be liable for any consequences of you providing details on any third party website, including dummy websites.
- We do not guarantee the security, functionality or accessibility of any third party website, including in those cases where the link to a third party website is available on Our Official Website. Same care to be applied while accessing Obopay mobile application on Playstore.
Wallet Shutting and Expiry – Termination of Account
- We reserve the right to modify, terminate or suspend Services to you at any time without prior notice due to any of the aforesaid reasons, any changes in internal policy or due to RBI Regulations or other applicable laws.
- You may request for termination of Services at any time by submitting a request at support@obopay.com, the Official e-mail id of Obopay. We will make every effort to respond to your request for termination of Service at the earliest.
- In case of no financial transaction takes place for a period of continuous 12 months, we will make the Wallet status inactive and suspend all related services. Obopay will initiate a communication via SMS and E-mail informing customer about the inactive status and to take necessary action to revive the account. Communication alerts along with the available balance will be sent 45/30/15/Final Day to customers and in case a revival request is not received within the time stipulated in the above alerts, Obopay will make these accounts inactive.
- You will remain responsible for all transactions that occurred prior to termination of Your Account.
- Balance, if any, to the credit of your Wallet will be refunded to you by transfer to your own Bank account duly verified by us, after conclusion of appropriate investigations into reasons for termination and upon satisfying ourselves that such refund is in accordance with the rules & regulations stipulated by RBI.
Wallet Shutting and Expiry – Expiry of Obopay Wallet
- Expiry” of Your Obopay Wallet will occur on completion of Ten years from the date of first registration. However, this timeline is subject to validity of the PPI license given by RBI.
- In case card is issued with a maximum validity of 6 Years, once it expiresObopay will re-issue the card with a further validity of 4 years.
- We will inform you via Your Registered E-mail ID/Registered Phone Number 45/30/15 (forty-five/thirty/fifteen) days prior to Expiry of Your Obopay Wallet.
- Please note that on the date of Expiry, Your Account will be treated ‘Closed’ and any remaining balance in Your Obopay Wallet will be refunded only based on your written request and such refund will be made to your verified Bank account. In the event that you do not claim refund for 3 years after date of expiry of your account, you shall forfeit the balance in your Obopay Wallet.
Mandate to Account Sponsor for CashBook App user:
I agree and share consent for Account Sponsor (corporate) to withdraw funds from wallet which are transferred for business purpose any point of time. Funds withdrawn shall be limited to funds credited by Account Sponsor less amount spend on behalf of Account Sponsor.
Miscellaneous – User Conduct
Every user agrees to the following:
- S/He does not and will not infringe any third party’s intellectual property, trade secret, other proprietary rights, rights of publicity or privacy
- S/He will not be defamatory, libelous, unlawfully threatening or unlawfully harassing in his communications with us or other users
- S/He will not be indecent, obscene in his communications with us or other Users
- S/He will not be seditious, offensive, abusive, liable to incite racial, ethnic or religious hatred, discriminatory, menacing, tortuous, scandalous, inflammatory or blasphemous in his communication with us or other Users
- S/He will not constitute and/or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise be contrary to the law
- S/He will not spread material that is technically harmful (including, without limitation, computer/ mobile viruses, logic bombs, Trojan horses, worms, harmful components, corrupted data or other malicious software or harmful data or any other code or files) or other computer programming routines that may damage, detrimentally destroy, limit, interrupt, interfere with, diminish value of, surreptitiously intercept or expropriate the functionality of any system, data or personal information.
- S/He will not create liability for us or cause us to lose (in whole or in part) goodwill or business and
- S/His communication with us or other Users will not be in the nature of political campaigning, unsolicited or unauthorized advertising, promotional and/ or commercial solicitation, chain letters, pyramid schemes, mass mailings and/or any form of “spam” or solicitation.
Obopay user has to enable and thereafter set the transaction limits to operate online/offline/contactless payments using the prepaid card issued in Mobile App. User acknowledges that they take the responsibility for all risks associated with usage within these limits set.
Miscellaneous – Communication and Notices
- By successfully registering for an Account, you agree to receive communication from us on your Registered Phone Number and Registered E-mail ID regarding Our Services. You agree that any communication so received by you from us will not amount to spam, unsolicited communication or a violation of your registration on the National Do Not Call Registry.
- Any notice or notification in relation to these T&Cs which You wish to make to Us must be made in writing to: Attn: Customer Care Department, Obopay Mobile Technology India Private Limited, 201, 2nd Floor, “Touchdown”, No1&2, HAL industrial Area, Bengaluru, Karnataka 56003.
Miscellaneous – Indemnification
You agree to indemnify, defend and hold us and/or related parties harmless from any and all claims, losses, damages, and liabilities, costs and expenses, including and without limitation to legal fees and expenses, arising out of or related to your use or misuse of our Services or arising from any violation of these T&Cs.
Miscellaneous – Governing law and dispute resolution
- We may elect to resolve any controversy or claim arising out of or relating to these T&Cs by binding arbitration in accordance with the provisions of the Indian Arbitration & Conciliation Act, 1996. Any such controversy or claim will be arbitrated on an individual basis and will not be consolidated in any arbitration with any claim or controversy of any other party. The arbitration will be conducted in Bengaluru, Karnataka, India and judgment on the arbitration award may be entered in any court having jurisdiction thereof.
- Either you or we may seek any interim or preliminary relief from a court of competent jurisdiction in Bangalore, Karnataka, India, necessary to protect the rights or the property of yours or ours, pending the completion of arbitration. The language of arbitration will be English.
- These T&Cs will be governed by the laws of India. Subject to the procedure for arbitration, we and you agree and undertake that any controversy or claim arising out of or relating to these T&Cs will be adjudicated exclusively before a competent court in Bengaluru, Karnataka, India only.
Miscellaneous – Intellectual property and proprietary rights
- You acknowledge and agree that the Service and any necessary software used in connection with the Service (“Software”) contain proprietary and confidential information that is protected by applicable intellectual property and other applicable laws. You agree not to modify, rent, lease, loan, sell, distribute or create derivative works based on the Service or the Software, in whole or in part. Any unauthorized commercial use of the Service or the resale of its services or the copying or reproduction of the Software to any other server or location for further reproduction or redistribution is expressly prohibited and may result in severe civil and criminal penalties.
- You further acknowledge that you will not (nor will you allow any third party to) copy, modify, de-compile, translate, create a derivative work of, reverse engineer, reverse assemble the Software or otherwise attempt to discover any source code, including (without limitation) for the purpose of obtaining unauthorized access to the Service. You agree not to access the Service by any means other than through the interface that is provided by us for use in accessing the Service.
Miscellaneous – No waiver
- Our failure, delay or omission to exercise or enforce any rights or provisions of these T&Cs will not constitute a waiver of such rights or provisions. A waiver on any one occasion will not be construed as a bar or waiver of any rights or remedies on future occasions.
- You agree that regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to use of the Service or the T&Cs must be filed within 1 (one) month after such claim or cause of action arose or be forever barred.
Miscellaneous – Severability
If any part of these T&Cs is determined to be invalid or unenforceable pursuant to applicable laws then the invalid or unenforceable provisions will be deemed superseded by a valid, enforceable provision that most closely matches the intent of the original provision and the remainder of these T&Cs will continue in effect.
Miscellaneous – Revision of T&Cs
- These T&Cs may be modified at any time and from time to time, discontinued temporarily or permanently (“Revised”) by Us.
- You can review the most current version of these T&Cs at any time on our website https://www.obopay.com under Our solutions, select OBOPAY Card, visit Prepaid Payment Instruments – Customer Policies section and select Terms and Conditions.
- Unless otherwise specified by Us, Revised T&Cs will take effect automatically and be binding on and from the day they are posted on the Official Website. By continuing to access or use Services, You will be deemed to have agreed to accept and be bound by such Revised T&Cs. If you do not agree to the Revised T&Cs, You should discontinue accessing or using Services immediately.
- If You avail of any cashback or bonuses offered by Us, certain terms and conditions specific to the cashback or bonus offer availed of by You will apply in addition to these T&Cs. We reserve the right to revise, amend or discontinue at will any cashback or bonus offers made by us. You agree and acknowledge that you will not be entitled to make any claim against us in relation to a cashback or bonus offer.
Miscellaneous – Customer grievance
If you are not satisfied with the quality of service(s) offered, please write to us at support@obopay.com or refer to the grievance policy at https://www.obopay.com, for which the procedure for escalation of complaints will be as follows.
Escalation Matrix
The three escalation levels are as below of three escalations:
Escalation Level – 1
Write to Customer Support team Cards – support@obopay.com
Write to Customer Support UPI – cashbook@obopay.com
Number: +91-8123275471
Response Time: Seven Business Days
Escalation Level – 2
Write to Manager Customer Service: manager@obopay.com
Number: +91-8610657703
Response Time: Fifteen Business Days
Escalation Level – 3
Write to Nodal Officer – nodal@obopay.com
Number: +91-7259289198
Response Time: Twenty One Business Days
You can also write to:
ObopayMobile Technology India Pvt Ltd.
201, 2nd Floor, “Touchdown”,
#1&2, H.A.L Industrial Area,
Bangalore – 560037
OMBUDSMAN
The complaint to Ombudsman can be lodged online through the web portal https://cms.rbi.org.in
Complaints can also be filed through the dedicated e-mail– CRPC@rbi.org.in
Complaints can be sent in physical mode to the ‘Centralised Receipt and Processing Centre’ set up at Reserve Bank of India, 4th Floor, Sector 17, Chandigarh – 160017